Onboarding a cable gateway (which is a DOCSIS 3.0 or 3.1 Cable Modem & Integrated WiFi Router) is essentially the same as onboarding a router, except that you must first get your cable gateway onto your ISP's network. Onboarding a cable gateway is a five-step process:
Step 1: Initiate Onboarding
To initiate onboarding on an iPhone, you’ll need to first enable the camera so that the application can take a picture of a QR code on the bottom or back of your device. For an Android user, you will be asked for permission to use the camera during installation.
Click on the Scan QR Code button to proceed to step 2.
If you didn't enable the camera at installation, or the scan didn’t work, you will have to manually onboard your device. Click on the Scan not working? button to proceed to an alternate step 2.
Step 2: Scan QR Code
On the bottom or back of your device, you will find a label with a QR code on it. Center the QR code within the camera. If the QR code is recognized, it will automatically be decoded, and the device will be registered.
Alternate Step 2: Scan Not Working, Join Network using Mac Address
After clicking on the Scan not working? button, you'll be asked to enter the device's Mac address. Once connected, click on I'm already Connected button.
Step 3: Register Device
Add a cable modem to your Account by confirming your connection. The Motorola logo on the front of the unit should start blinking green while the unit powers up. If the logo is not blinking green, check that the on/off button on the back panel is pushed in. Wait for the Motorola logo to become solid green. This may take up to 2 minutes. If the Motorola logo does not stop blinking, please see Troubleshooting Onboarding.
Step 4: Setup WiFi Network
You can change your radios to use your existing Wireless Network Name (SSID). Or, alternatively, you can create a new network name and password.
NOTE: If your account has no devices registered to it yet the application will automatically take you to step 2 — initiate onboarding.