MultiSensor App Connection Error Messages - Motorola MC4000

MultiSensor App Connection Error Messages - Motorola MC4000

You may see a screen on the MultiSensor app that indicates there is a problem with your internet connection.

Here are two examples:

1.jpg   2.jpg

If this happens, check to see why your device might be offline.

  •    Are you out of range of service?

  •   In your device’s settings menu, check:

                                Are Wi-Fi and/or cellular enabled?

                                Is airplane mode disabled?


Once you have re-established a connection, click OK, or TRY AGAIN, as appropriate. (Check your device’s Wi-Fi and cellular connection icons to verify a connection).

If this doesn’t resolve the issue, trying closing and reopening the app.

 

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9 Comments

  • Avatar
    Erin Kenny

    My problem is not an app connection error, it is telling me my IMEI number is invalid.

  • Avatar
    Rosemary LoGiudice

    My sensor was working great until Sunday Sept 15, when it no longer would initialize.

  • Avatar
    David Mumma

    My sensor stopped working on Sunday 9/15/19. It still won’t initialize. How much longer is it going to take to fix the issue?

  • Avatar
    Rosemary LoGiudice

    My sensor, too, still won’t initialize (from Sunday Sept 15) - today is Sept 18. Is there an ETA for return to function? Please advise ASAP.

  • Avatar
    Jeremy Hondl

    I was told the server was down and engineers are working on it today when I called. They will send an email when they are back up.

  • Avatar
    Debbie Campbell

    My sensor also stopped working Sunday, 9/15/19. After holding for 38 minutes waiting for a customer rep, they told me the server went down this weekend. Interesting how the managed to bill me today for my monthly fee though. I’ve had this sensor a month. This does not look good.

  • Avatar
    Rosemary LoGiudice

    ....and yesterday, my MC4000 unit stopped working completely! It is less than a week old!

  • Avatar
    Rod Schnatz

    Mine worked great for a month now no connection Motorola where are u? Your too big and good for a down system this long i realize where this lands on the food chain,however if your going to offer it make it work

  • Avatar
    Debbie Campbell

    AGREE Rod Schnatz!!!

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