MT7711 Battery Warranty and Recycling

MT7711 Battery Warranty/Recycling

*If you need a replacement for your MT7711 modem, we cannot accept the battery back.  You MUST remove the lithium-ion battery before returning your MT7711 modem under warranty!

 

Is my battery covered under warranty?

Your MT7711 Lithium-ion battery is covered against defects in material and workmanship for a period of 1 year.  To read the full warranty, please go to www.motorolanetwork.com/bat1

 

How do I return or recycle my battery under warranty?

Lithium-ion batteries cannot be returned to Motorola.

Please contact Call2Recycle at 1-800-822-8837 or www.call2recycle.org
for locations of Lithium-ion battery recycling centers or drop-off locations in your area.

Instructions to remove the battery from the MT7711 HERE

 

How do I return my MT7711 for replacement under the warranty?

Your MT7711 includes a 2-year warranty replacement.  Please call or email our tech support team to obtain an RMA (Return Merchandise Authorization):
support@motorolanetwork.com  or call 1-800-753-0797
(Monday-Friday 8:30am–10pm.  Saturday 8:30am-5pm Eastern Time)

More instructions on the warranty replacement process HERE


*DO NOT RETURN THE BATTERY WITH THE MT7711 MODEM


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