Defective Product: How to request a Warranty Replacement

Your Motorola device includes a 2-year replacement warranty

 

To request a replacement with us: 

You will need to select which kind of replacement option you would like:

 

OPTION A:
Advanced Replacement *Credit Card Required

  • We will ship your replacement product to you first, and you will have 30 days to return your defective product to Motorola.  If we do not receive your defective product within 30 days, you will be charged for the replacement product.

  • A credit card is required for a pre-authorized temporary hold equal to the price of your unit.
    The cost of the unit and details will be explained to you first, before we pre-authorize a hold charge on your credit card.

  • We accept Visa, Mastercard, American Express  (We do not accept Discover card)

  • With this method - you must call 1-800-753-0797 to get this Replacement processed
    Monday - Friday 8:30am to 10:00pm EST and Saturday 8:30am to 5:00pm EST

Customers are responsible for shipping the defective unit to Motorola. 

 

OPTION B:
Regular Replacement *NO Credit Card Required

  • Once you email or call us with your information below, we will email you an RMA number.

  • You ship your defective product to Motorola within 30 days of receiving your assigned RMA number. 

  • Once Motorola receives the defective product, we will ship your repaired or replacement unit.

  • No credit card is required for this option.

  • Turnaround time for U.S. repairs/replacement is 5 to 10 business days.

Customers are responsible for shipping the defective unit to Motorola. 


TO GO FORWARD WITH WARRANTY REPLACEMENT:

Option A:  You must call Tech Support at 1-800-753-0797
(Monday-Friday 8:30am-5pm Eastern Time)

 

Option B:  Fill out the information below and email back to us:

Email the following to:  support@motorolanetwork.com

We will email you an RMA# and instructions to send your defective unit back to us.

  1. Name
  2. Company (if applicable)
  3. Shipping address (U.S. only). Please include any apartment or suite number.
  4. Area code + telephone number
  5. Product serial number
  6. Date of purchase
  7. Where you bought the product
  8. Brief problem description
  9. Cable provider or ISP

 

       

Please note that the following are all part of your warranty, which you can read in detail HERE

WARRANTY FAQ'S:


Motorola does NOT offer refunds, substitutions, or credits under warranty.

  • Customers are responsible for shipping the defective unit to Motorola. 

  • Motorola will cover the cost of shipping the replacement unit to you.

  • If you want to expedite shipping, you will be responsible for the expedited shipping charge and will be asked to provide a credit card for the expedited shipping charge.
    (Otherwise, we send your unit ground shipping)

  • Regular RMA (Option B): Turnaround time for U.S. repairs is 5 to 10 business days.

 

If you have any questions or concerns, please call tech support at 1-800-753-0797

(Mon-Fri 8:30am-10:00pm, Saturday 8:30am-5:00pm Eastern Time)

 

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