Defective Product: How to request a Warranty Replacement

Your Motorola device includes a 2-year replacement warranty

To request a replacement with us:

You will need to select which kind of replacement option you would like as well as provide us with a copy of your receipt/proof of purchase:

 

Fill out the information below and email back to us (just click REPLY to this email)

  1. Your first and last name
  2. Shipping address (U.S. only). Please include any apartment or suite number.
  3. Telephone number
  4. Product serial number (located on the white sticker on the bottom of your Motorola device)
  5. Proof of purchase (you can take a screenshot or send a picture of your receipt)
  6. Internet provider

 

OPTION A:

Advanced Replacement *Credit Card Required*

 

  • We will ship your replacement product to you first, and you will have 30 days to return your defective product to Motorola. If we do not receive your defective product within 30 days, you will be charged for the replacement product.
  • A credit card is required for a Pre-Authorized temporary hold equal to the price of your unit. The cost of the unit and details will be explained to you first, before we pre-authorize a hold charge on your credit card.
  • We only accept Visa, Mastercard, or American Express
  • For an Advanced Replacement, you must call 1-800-753-0797 to get this Replacement processed Monday - Friday from 8:30 AM to 10:00 PM EST and Saturday 8:30 AM to 5:00 PM EST

 

Once you call and give your information, you will receive an email with your RMA number and instructions.

 

Customers are responsible for shipping the defective unit to Motorola.


OPTION B:

Regular Replacement *NO Credit Card Required*

 

  • Once you email or call us with your information below, we will email you an RMA number.
  • You will receive your RMA number and instructions via email after your RMA has been processed.
  • You ship your defective product to Motorola within 30 days of receiving your assigned RMA number.
  • Once Motorola receives the defective product, we will ship your repaired or replacement unit.
  • Turnaround time for U.S. repairs/replacement is 5 to 10 business days.

 

Customers are responsible for shipping the defective unit to Motorola.

 

Please note that the following are all part of your warranty, which you can read in detail HERE

 

WARRANTY FAQ'S:

Motorola does NOT offer refunds, substitutions, or credits under warranty.

Customers are responsible for shipping the defective unit to Motorola. Motorola will cover the cost of shipping the replacement unit to you via FedEx ground shipping

RMA replacements are shipped Monday-Friday between 9:00 AM - 3:00 PM EST.

If you have any questions or concerns, please call tech support at 1-800-753-0797

(Mon-Fri 8:30am-10:00pm, Saturday 8:30am-5:00pm Eastern Time)

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