MB8600 - Timing out trying to connect to non-secure HTTPS or HTTP Sites

"Sometimes my browser times out if I try to connect to a non-secure HTTP or HTTPS site.  I have to reboot my MB8600 and then it will connect." 

Extensive testing shows that the MB8600 has no problem connecting to non-secured sites.

The MB8600 is a bridge modem and passes network addresses through.

TRY THIS:  We suggest that you always type the full website name, including the 'www' before the website address.

You should also make sure you have both an IPv4 and IPv6 address.

If you only have an IPv6 address and the site only supports IPv4, you have an issue.  Click here to explain IPv4 and IPv6.  Click here to enable IPv6.

If you are having trouble connecting to those sites, it is probably due to your router or device settings. (Your iPhone, computer, tablet etc).

If your device is a computer and is connected directly to the modem, we suggest you check your firewall and network settings.

Please remember that this is a BRIDGE MODEM (no routing capabilities - it just pulls an internet connection from your service provider).

If you move your MB8600 from one computer to another, you will have to power cycle the modem so that it can get an address for the new computer.

If you are using a router, your problem may be due to the firewall and/or security settings.

Contact your router manufacturer for support on configuring firewall and/or security settings.

Our tech support team can answer any other questions you have:

support@motorolanetwork.com or call us at 1-800-753-0797 (Monday-Friday 8:30am-10pm, Saturday 8:30am-5pm Eastern Time). 

We also have Frequently Asked Questions HERE 




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