ERR_CONNECTION_TIMED_OUT (error when trying to use Google sites)

ISSUE:   
Error  ERR_CONNECTION_TIMED_OUT

Your Google Chrome browser times out if you try to connect to a non-secure HTTP or HTTPS site.  Rebooting your modem or router generally solves issue and then you can connect.

ANSWER:

  • Type the full website name, including the 'www' before the website address.

  • You should also make sure you have both an IPv4 and IPv6 address.

If you only have an IPv6 address and the site only supports IPv4, you have an issue.  IPv4 and IPv6 explained here.  How to enable IPv6 here.

  • If you are having trouble connecting to those sites, it is probably due to your router or device settings.
  • Device examples: Your iPhone, computer, tablet etc.  You should delete cookies and temporary internet browsing data on your device.  Then reboot your device.

  • If your device is a computer and is connected directly to the modem, we suggest you check your firewall and network settings.

For MB8600 owners:

The MB8600 is a BRIDGE MODEM (no routing capabilities - it just pulls an internet connection from your service provider).

If you move your MB8600 from one computer to another, you will have to power cycle the modem so that it can get an address for the new computer.

If you are using a wireless router, your problem may be due to the firewall and/or security settings.

Contact your router manufacturer for support on configuring firewall and/or security settings.

OTHER SOLUTIONS:

If you are using a Motorola modem/router combo unit and you get the ERR_CONNECTION_TIMED_OUT error trying to access Google sites (Google Classroom, etc.)

If you are using a Motorola modem + another brand's wireless router


1. Update your network adapter driver

Outdated network adapter drivers can cause compatibility issues and connection problems.

To check if your network adapter driver is up to date, do the following:
Press Win + X on your keyboard
(Windows logo key and X key) at the same time.

The Power User menu will open
Select Device Manager
Expand Network Adapters

Locate your network adapter (some computers have both a wireless network adapter and network adapter)
Right-click
your network adapter name
Left-click "Update Driver Software"

Device_Manager.jpg

Click the "Search automatically for updated driver software"

Search_automatically_for_updated_driver_sw.jpg

If an updated driver is found, follow on-screen instructions.

If you already have the best driver software, you will see this:

Best_driver_already_installed.jpg

Click CLOSE

If you did update your driver, REBOOT your computer before trying the website connection again.

 

2. Clear Chrome browsing data:
Chrome saves your browsing data - cookies, app data, cache files, etc. which may cause Err_Connection_Timed_Out error.
We will delete the browsing data from your Chrome browser.

Go to Settings  by click More    at top right of Chrome.
Clear_Chrome_browsing_data.png
Scroll down, then click Show advanced settings…
Show_advanced_settings.png
Click Clear browsing data… under Privacy.
Clear_browsing_data_setting.png
Choose the beginning of time as time period from the drop down menu, put a check in all boxes, then click Clear browsing data.

The_beginning_of_time_choices_etc.png

 

3. Check Network settings

Open your Control Panel
Click Internet Options

Windows 7:  Control Panel.  Choose "View by: Large icons"
You will see Internet Options)
Windows 10: Type internet options in the search box on your taskbar and choose Internet Options in the result.

Select the Connections tab and click LAN settings at the bottom right
LAN_Settings.png
Make sure no boxes are checked.  (Sometimes viruses or spyware will add a Proxy server - causing you to see that error message)

Proxy_settings_ETC.png

After you click OK, close your browser completely.  Reopen your browser and try to connect to the website again.

 

4. Flush DNS then renew your IP address
*This step has been successful to many users!

Open Run dialog box by pressing Win + R on your keyboard
(Windows logo key and R key) at the same time.

Then Type cmd into the box and click OK.
CMD.png

Your Command Prompt window will open and you'll see a black screen.  Type the following commands.  You will hit ENTER after each command that you type (see screenshot below for example).

In the command prompt window, type these 5 things below:

First, type:  ipconfig /flushdns  (then hit ENTER)

Second, type:  ipconfig /registerdns  (then hit ENTER)

Third, type:  ipconfig /release  (then hit ENTER)

Fourth, type:  ipconfig /renew  (then hit ENTER)

Lastly, type:  netsh winsock reset  (then hit ENTER)

**If you get an error after typing a command, make sure there is a SPACE between ipconfig and the /command phrase, then type it again

CMD.jpg

When you have typed in all 5 command lines, close the command prompt window.

You can click the "X" on the top right corner, or just type: 
exit  (then hit ENTER)

Restart your computer before you do anything.

After your computer reboots, try connecting to the site(s) and see if you can access it now.

 

5. Temporarily disable the Antivirus and Firewall on your computer:

  • Antivirus
    Sometimes Antivirus software prevents your computer from connecting to the internet or certain websites.  If you disable it and try to visit a secure website like Google.com, you can see if your Antivirus is causing your error.

Steps will vary, depending on which Antivirus software you use.


Open Settings
Click on Update & Security
Click on Windows Defender
(Or, you can click on the search bar and type in:  Windows defender)

If you see this - your computer is using a different Antivirus program.  

Windows_Defender_is_OFF.jpg

If you are using Windows Defender, follow these instructions to temporarily turn it off:

realtime-protection-disabled-windows-defender.jpg

Toggle the switch for "Real-time protection" to OFF

  • Firewall
    The firewall on your computer can also be blocking your PC from getting to the internet.
    You can temporarily disable it to see if it's causing the problem, then trying to visit a secure website like Google.com

    Windows 10:
    Open Control Panel
    Click on System and Security
    Click on Windows Firewall
    On the left side, click on "Turn Windows Firewall on or off"

    Select the "Turn off Windows Firewall" option for both networks (Private network settings and Public network settings)
    Then click OK
    Turn_off_Windows_Firewall.jpg


    If you see something like this, your Antivirus software is also controlling the Windows Firewall.  You will need to configure these settings in your Antivirus software:

    Firewall_controlled_by_McAff.jpg

 

LASTLY, TRY A FACTORY RESET

=========================================================

Our tech support team can answer any other questions you have:

support@motorolanetwork.com or call us at 1-800-753-0797 (Monday-Friday 8:30am-10pm, Saturday 8:30am-5pm Eastern Time). 

We also have Frequently Asked Questions HERE 



 

 

 

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