Is your wireless not broadcasting? Are you not able to see your wireless network name (SSID) on your device?
TROUBLESHOOTING:
On the front of your modem, depending on your model, there are 1 or 2 wireless LED symbols.
In this picture, an MG7550 model (dual band), it shows the 2.4 GHz and 5 GHz LED's:
Look at the front of your modem. Do you see either of these light up?
THE FIRST THING YOU SHOULD DO:
You should always power cycle all devices.
Unplug the power cable to your modem/router. Wait 15 seconds, then plug the power cable back in. Once your modem/router is powered up and you see LED lights coming on, power down any device using the modem (smart phone, gaming device, computer, tablet etc.)
DOWNLOAD WIRELESS SCANNER: Scans and displays real time wireless networks
- iPhone/iPad or Android device:
Download the free app "WiFi Analyzer"
Look for your wireless network name (if you haven't changed it, the name should be the same wireless network name (SSID) as what is displayed on the white sticker on the bottom of your modem. - MAC OS includes a free wireless scanner program
- Windows - there are some free or trial wireless scanner programs you can search for
WIFI LED LIGHTS NOT ON or you do not see your wireless network displayed in your WiFi scanner:
Turn the modem around and locate the "WLAN" button. HOLD IN the WLAN button in for 10 seconds, and then let go.
*Note: Your modem's WLAN button may not look exactly like the one in the picture, depending on the model. Picture in the model is an MG7550
Now turn your modem around and look at the front panel. Wait several seconds. You should see either LED's light up (If you only have a 2.4 GHz modem, you would only see the 2.4 GHz LED light up).
NO CHANGE?
Try it again. HOLD IN the WLAN button for 10 seconds.
Check the wireless scanner app or software again to see if you your wireless network name(s) is displayed.
FACTORY RESET:
If you have accidentally disabled the wireless functionality in your modem, or made changes in your modem settings, you can reverse everything and go back to factory settings.
Turn the modem around to the back of the unit
Keep the modem POWERED ON
Get a straightened out paperclip or thumb tack/pen
Press in the RESET hole for 15 seconds, then release
*Note: Your modem's RESET hole may not look exactly like the one in the picture, depending on the model. Picture in the model is an MG7310
Look at the LED lights in the front of your modem
The wireless light(s) should be lit up
Click HERE for helpful tips in your wireless home network!
If you are still experiencing problems, our tech support is happy to help you!
You can email us or call us at:
support@motorolanetwork.com
1-800-753-0797
Monday-Friday 8:30am-10pm
Saturday 8:30am-5pm
Eastern Time
1 Comments
Mizuno Sneakers
Off White Shoes
Pandora Charms
Fila Sneakers
Hydro Flask Lids
Valentino Shoes Sale
North Face Backpack
Moncler Outlet
Calvin Klein Outlet
Asics Shoes
North Face
Nike Outlet
Yeezy Shoes
Fjallraven Kanken Backpack
Pandora
Supreme
Fitflop Sandals
Uggs On Sale
Valentino
Balenciaga Shoes
Pandora
Hydro Flask Lids
Mont Blanc Pens
Skechers Sale
Fjallraven Kanken
Moncler Coat
Brooks Tennis Shoes
Ugg Boots
Balenciaga Shoes
Michael Kors
Ugg
Hydro Flask
Kids Birkenstocks
Hydro Flask Lids
North Face Backpack
Birkenstock Sandals
Under Armour
Champion Clothing
Saucony
Yeezy Boost 350
Coach Purses
Bottega Veneta Bags
Burberry Scarf
Yeezy Supply
Prada Canada
North Face Jacket
MCM Handbags
Birkenstock Shoes
Goyard Bags
Ultra Boost
Polo Shirts
Supreme
Longchamp Tote
Fjallraven Backpack
North Face
Off White
Hydro Flask
Nike Trainers
Timberland Sale
Valentino Sneakers
Ugg Slippers
Saint Laurent Handbags
Skechers Go Walk
Vans Shoes
Timberland Sale
Nike Trainers
Pandora Jewelry
Birkenstock Shoes
Ralph Lauren Polo Shirts
Saucony Running Shoes
Kate Spade Handbags
North Face Canada
Golden Goose
Moncler
Air Max 90
Moncler
Supreme Shirt
Off White Hoodie
Off White Canada
Brooks Sneakers
Fjallraven Backpack
Uggs On Sale
Golden Goose Sneakers Sale
Giuseppe Zanotti Shoes
Karen Millen Sale
Jordan Retro
Nike Outlet
Golden Goose Canada
Skechers Boots
Under Armour
Skechers Outlet
Yeezy Shoes
Hydro Flask Lids
Jordan 11
Timberland Boots Men