I keep getting disconnected and kicked out from Xbox Live

I KEEP GETTING KICKED OFF FROM XBOX LIVE:

How are you connecting to Xbox Live?

For WIRED connection, scroll down to the WIRED section of this guide.



WIRELESS CONNECTION
:

 Wireless_Connection.png

  • Power Down your console entirely
    This is a FULL shutdown
    You will want to UNPLUG your console from electrical power for at least 5 minutes
    This clears out your Xbox's RAM entirely and will help ensure any data that can cause these issues to clear out.

  • Disconnect Third party headsets

    Third-party wireless headsets can cause active interference because they broadcast on the same frequency as wireless routers. To identify if the headset is causing the issue, disconnect the power from the base station of the wireless headset, then check to see if this clears up the connection problem you were experiencing.

  • Check for other wireless interference

    Active interference
    Active interference is caused when other electronic devices are broadcasting either a wireless signal or some other form of electromagnetic interference. Common causes of active interference are microwaves, ovens, air conditioners, CRT televisions, wireless headsets, baby monitors, other wireless networks, cordless phone systems, and wireless speakers.

Note As a best practice to minimize potential wireless interference, make sure all the cables on the back of your console are gathered away from and are not touching the console.

  • Passive interference
    Passive interference occurs when a wireless signal passes through objects. This causes the wireless signal to be weakened and refracted. Materials that cause passive interference include concrete, glass, lead and copper piping, insulation, mirrors, gun safes, filing cabinets, tile, and plaster. The wireless signal also degrades over distance. Interference can also occur when the console is too close to the wireless router. The ideal distance from the wireless router for the Xbox One console is between 5 and 50 feet.
  • Line of sight
    When dealing with active or passive interference, a critical component to consider is line of sight. Draw an imaginary straight line from your router to your Xbox One console, and try to eliminate as many points of interference as you can along that line. You can do this by turning off or moving any devices along that line that could cause active interference. Or, you can move the console or router to minimize passive interference. Moving the devices outside of entertainment cabinets or desks can often help improve wireless signals.

Line_of_Sight.png

 

  • Power cycle your console and network hardware (reboot)

    To perform a power cycle reset, follow these steps:

Unplug the power cable from the back of the router, modem, or gateway. If you have a router and a modem, unplug the power cable from both devices.

Restart your Xbox One console:

  1. Press the Xboxbutton  to open the guide.
  2. Select Settings.
  3. Select Restart console.
  4. Select Yesto confirm. 
    Note If you’re unable to access the guide, or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.

Wait five minutes.

If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Plug in the rest of your hardware and check to see if you still experience the same connection problem as before.


Enable Perimeter Network (also known as DMZ) on your router

Perimeter network(also known as DMZ) functionality on a router is used to remove restrictions to the Internet. This essentially moves your device to an area outside your network firewall. If you enable perimeter network functionality on your router, you should be able to connect to Xbox Live, join games, and host games or parties.


Note: 
It is critical that you use a static IP address on the console when you set up a perimeter network. To set a static IP address, use your router’s DHCP reservation function, when available. If this is not available, you will have to set up manual IP settings on your Xbox console. You will only be able to place one Xbox console into the perimeter network. Therefore, if you have multiple consoles, this solution will only resolve the issue for one Xbox console.

Important:
Do not use a combination of port forwarding, UPnP, and perimeter network settings.

Click HERE for port forwarding instructions for your Motorola product
(for gaming consoles, home security cameras, etc.)
 

  • There may be an issue with your Internet Service Provider

    Run an "Event Log" on your modem/router to see what exactly is causing the issue.  A lot of times there is noise in the cabling and your service provider can schedule a tech visit to come replace the cabling, check the tap to make sure everything is secure and tightly fitted.

    Click HERE for instructions on getting the Event Log from your Motorola modem


**************************************************

WIRED CONNECTION:

Wired_Connection.png

Power Down your console entirely
This is a FULL shutdown
You will want to UNPLUG your console from electrical power for at least 5 minutes
This clears out your Xbox's RAM entirely and will help ensure any data that can cause these issues to clear out.


Try a different cable or port

Do you have another network cable? Try using one that's known to work (temporarily use the network cable that your computer is using).

Verify that the networking cable is working

  1. Unplug the Ethernet cable from the Xbox and from the networking device (your modem, router, or gateway).
  2. Use a different network cable to connect your Xbox console and the networking device.
  3. Test your Xbox Live connection:
    1. Press the Xbox button  to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select Network.
    5. Select Network settings. Any known outages will appear in the middle of the screen.
    6. On the right side of the Network settings screen, select Test network connection.

If you do not receive the same error, the network cable was the problem.

Test the port on the networking device

Try these steps if your computer is connected to the Internet and works as expected:

  1. Unplug the cable that connects your Xbox console to the networking device.

    Note Only unplug the cable from the networking device.

  2. Unplug the cable that connects the networking device to your computer.

    Note Only unplug the cable from the networking device.

    Note Notice the port number on the networking device where the cable is connected.

  3. Connect the networking cable from your Xbox One console to the port on the networking device that you noted in step 3.
  4. Test your Xbox Live connection.
    1. Press the Xbox button  to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select Network.
    5. Select Network settings. Any known outages will appear in the middle of the screen.
    6. On the right side of the Network settings screen, select Test network connection.

If you do not receive the same error, the port on the networking device was the problem.

Note Be sure to reconnect the cable from the networking device to your computer. Then, try connecting the network cable from your Xbox console to a different port on the networking device.

Test the Ethernet port on the Xbox console

Try the following steps if your computer is connected to the Internet and works as expected:

  1. Unplug the network cable from the Ethernet port on your Xbox console.
  2. Unplug the network cable that connects your computer to the networking device.

    Note Only unplug the cable from your computer.

  3. Plug the network cable in step 2 into your Xbox console.
  4. Test your Xbox Live connection.
    1. Press the Xbox button  to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select Network.
    5. Select Network settings. Any known outages will appear in the middle of the screen.
    6. On the right side of the Network settings screen, select Test network connection.

If you get the same error, there might be a problem with the Ethernet port on the Xbox One console.  Go to the Xbox Repair site to get your Xbox One repaired.

Note Be sure to unplug the network cable from your Xbox One console and then plug the network cable into your computer.

Power cycle your console and network hardware

To perform a power cycle reset, follow these steps:

  1. Unplug the power cable from the back of the router, modem, or gateway. If you have a router and a modem, unplug the power cable from both devices.
  2. Restart your Xbox One console:
    1. Press the Xbox button  to open the guide.
    2. Select Settings.
    3. Select Restart console.
    4. Select Yes to confirm. 
      Note If you’re unable to access the guide, or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.
  3. Wait five minutes.
  4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.
  5. Plug in the rest of your hardware and check to see if you still experience the same connection problem as before.

 

Change your firewall settings

Firewalls within your network hardware are intended to help secure your network by restricting the information that travels between your devices and the Internet. However, you may experience connection issues if your firewall restricts necessary traffic (a setting which may be blocking your Xbox One from connecting to Xbox Live). Additionally, some firewall settings, such as IP flood detection, can cause connection issues.

Check the Xbox forums for information on firewall settings

Click HERE for Motorola guide on port forwarding

Check the firewall on your Motorola modem/router. 
If you need help on which settings to change, contact our technical support at:
1-800-753-0797
(Monday - Friday 8:30am-10:00pm, Saturday 8:30am - 5:00pm Eastern Time)

Try a direct-to-modem connection

Xbox_to_modem_connection.png

Connect directly to your modem

  1. On your router, unplug the network cable connecting the router to your Xbox console (leave the other end of this cable plugged into your Xbox).
  2. On your modem, unplug the network cable connecting the modem to your router. At this point, neither the Xbox nor the modem should be connected to the router.
  3. Now connect your Xbox directly to your modem (use the same cable that was connecting your Xbox to your router).
  4. Press and hold the power button on the console for a minimum of five seconds to turn off the console.
  5. Unplug the power cord from the back of the modem.
  6. After one minute, plug the modem back in and wait for all of the lights to return to their normal state.
  7. Turn on the Xbox console.

*If you are unable to connect directly to your modem (due to the modem being in another room or on another floor in the house), you can purchase Motorola's MoCa adapter, which converts a simple coaxial jack to ethernet.  You can have a hard-wired connection without even being close to your modem!  Click HERE for details.

  • There may be an issue with your Internet Service Provider

    Run an "Event Log" on your modem/router to see what exactly is causing the issue.  A lot of times there is noise in the cabling and your service provider can schedule a tech visit to come replace the cabling, check the tap to make sure everything is secure and tightly fitted.

Click HERE for instructions how to get the Event Log from your Motorola modem or router

You can take a screenshot and save the event log, then email it to our technical support team for analysis.

Email us at: support@motorolanetwork.com

Call us at:  1-800-753-0797

Tech Support Hours:  Monday-Friday 8:30am-10pm /  Saturday 8:30am-5pm Eastern Time

See our complete product line here! https://motorolanetwork.com/

 













 

 

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