CHECKING YOUR MODEM/ROUTER EVENT LOG

HOW TO CHECK THE MODEM EVENT LOG:

Open an Internet browser.  In the address field, type in:  
(for Motorola routers):   192.168.100.1 
(for Motorola modem/router combos):  192.168.0.1
Click Enter

The default username is:   admin
The default password is:   motorola
(all lower case)

Click Login.

Click the "Advanced" tab on the top right side.

Click STATUS > EVENT LOG

If you see the T3/T4 errors, you will need to call your Internet Service Provider.

You can take a screenshot and save the event log, then email it to our technical support team for analysis.

Email us at: support@motorolanetwork.com


Call us at:  1-800-753-0797

Tech Support Hours:  Monday-Friday 8:30am-10pm /  Saturday 8:30am-5pm Eastern Time

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