Most of our Motorola modems have the same user interface.
Change Modem Settings to Optimize your Wireless Connection :
1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, Safari etc)
2. In the address bar of web browser type 192.168.0.1 and hit Enter
3. When at the login page, type "admin" for the Username, and type "motorola" for the Password, click Login
4. From the top right corner, click on Advanced
5. Click on Wireless in the top menu, then click on WMM
6. From the Wireless WMM page, turn off Power Save Support and click Save
7. From the Wireless menu, click on Advanced
8. From the Wireless Advanced page set OBSS Coexistence to 0(Disabled) and click Save
9. From the Wireless menu, click on Basic
10. From the Wireless Basic page, set Bandwidth to 20 MHz, and change the Channel from Auto to either 1, 6, or 11
12. From the top menu click on Advanced Router
13. From the Advanced Router page, place a check mark in the box to enable UPnP and click Save
14. Log out of the gateway and power cycle the mode, by turning it off for 15 seconds then turning it back on.
15. Restart any device that may be connected to modem via Ethernet cord. Reset any wireless devices Network Settings on wireless devices to allow wireless devices to re-sync with wireless networks accordingly.
Computers, laptops, tablets and iPads, smartphones, gaming consoles (Playstation, Xbox), smart and TVs all use wireless technology.
All of these devices in your home are sharing your wireless network. This slows down your wireless speed considerably.
(Example: You pay for 250 Mbps through your Internet Service Provider. You are not going to get 250 Mbps because that speed is going to be shared/split between all of the devices using the wireless connection in your home).
TIPS in your HOME TO IMPROVE WIRELESS SPEED:
1. Reduce number of devices connecting wirelessly
Turn off devices that are not being used. iPads, desktop computers, smartphones often run background applications that are constantly running and using your bandwidth.
2. Connect directly to your modem/router:
Try to connect your TVs and computers directly to your modem. Devices who connect to the modem with an Ethernet cable have a much faster speed, do not use wireless bandwidth, and
DO NOT SHARE internet speed!
**If it is not possible to connect devices directly to your modem, we offer a device called a
MoCa Adapter which converts a coaxial cable jack to Ethernet. A lot of homes are built with a cable jack almost in every room. Click here to learn more about MoCa adapters: MoCa Adapter
(See Step 3 for more information also)
3. MoCa Adapter installation:
If your modem/router is in your home's living room on the main floor and your bedroom is on the third floor, attic or basement:
Wireless signal gets weaker the further it is from the modem. You may have a room or spot in the house where you can never get a wireless signal at all.
Motorola has an amazing product called the MoCa Adapter. It converts coax to Ethernet. If you have a cable jack in the room, you can have a hard-wired connection to your modem in seconds!
(Hard-wiring to your modem with an Ethernet cable is the absolute fastest way to browse vs. wireless).
Read more about our MoCa Adapters here
4. Modem/Router Position and Location in the home
- Move your modem away from any source of heat, moisture, cold (do not place in the window sill or nearby a window in the winter time!)
- Do not place your modem near metal objects or mirrors - these materials actually reflect radio waves!
- Thinking of placing your modem on the wall opposite your big fish aquarium?
Water causes a lot of resistance for your signal! Think about what's on the other side of that wall!
- Do not place cordless phones, blue tooth devices, baby monitors or microwave ovens within 10 feet of your modem
- Do not place anything on top of your modem or in front of it. Face the unit towards the area where most of your devices will be using it.
- Place your modem as high as you can, on the highest shelf or surface you can.
- Avoid the kitchen
The microwave operates on the same 2.4 GHz of the electromagnetic field.
When you pop that microwave popcorn, it is interfering with your wireless signal.
Remember above, where we said to avoid metal objects? Metal objects absorb wifi signals. A lot of stoves, refrigerators and other kitchen appliances are METAL.
Keep the modem out of the kitchen...
If your modem or router has movable antennas, you can position them to your advantage.
Broadcast Wi-Fi between floors in your home or office:
Position the antenna horizontally. Your signal will then spread horizontally and give you the best signal.
5. Wireless Extenders
WiFi extenders improve the coverage area of your router by expanded the range and reach of your wireless signal.
Our WiFi Range Extender plugs directly into a wall socket, which eliminates extra cabling and wiring/clutter.
This device connects wirelessly to the router or gateway, picks up the signal and re-transmits it.
OUR TECHNICAL SUPPORT TEAM IS HERE TO ASSIST YOU BY OFFERING SOLUTIONS AND TROUBLESHOOTING:
You can email Tech Support at your convenience at: firstname.lastname@example.org
You can call us at 1-800-753-0797
(Monday-Friday 8:30am-10pm. Saturday 8:30am-5pm Eastern Time)