Question: I have an MG7310 and my wireless speed is slow. Why? What can I do to improve the wireless speed?
Model MG7310 does not support 5 GHz. Unfortunately, the 2.4 GHz is not as fast as the 5 GHz, and the 2.4 shares frequency with so many other types of wireless devices. Therefore, causes interference.
Our Dual-band models, which support both 2.4 and 5, are: MG7550 and MG7540.
The 5 GHz wi-fi channels are further apart and won't interfere with each other as much as the 2.4 GHz does.
THE FIRST THING YOU SHOULD DO:
You should always power cycle all devices.
Unplug the power cable to your modem/router. Wait 15 seconds, then plug the power cable back in. Once your modem/router is powered up and you see LED lights coming on, power down any device using the modem (smart phone, gaming device, computer, tablet etc.)
I would suggest running a scan to see what channels your neighbors are on.
If you’re using a splitter with your modem, try removing the splitter to see if that helps. If it does, you may need to get a better splitter. You can buy an inexpensive splitter at Walmart/Best Buy/Home Depot, etc.
Here is how to scan to find channels that are over-used around you:
Note that Wi-Fi channels overlap with nearby channels. Channels 1, 6, and 11 are the most frequently used for 2.4 GHz Wi-Fi, and these three are the only ones that don’t overlap with each other.
For Windows users - search for and download "WifiInfoView" (you will need to use a computer for this, not your iPhone/iPad).
For Android users - (if you prefer to scan on your phone instead of your computer), download the App "Wifi Analyzer"
For Mac users - see our instructions here.
Click here for more wireless tips
Factory Reset - It is good to reset the unit back to factory settings and clear out any glitches that may have developed within the unit.
Please take note of any special settings you may have applied to the unit.
(Save a backup config file before doing the reset if you wish)
(Note: If you changed your wireless network name and/or password, that will be erased and will go back to factory settings. All of the information you need is on the bottom of your modem on the white sticker.)
You will need a pin or straightened paper clip.
Leave the modem POWERED ON.
In the back of your device, locate the RESET hole.
Push the RESET hole in for about 25 seconds. Then release.
OUR TECH SUPPORT IS HERE TO HELP YOU!
firstname.lastname@example.org or call us at 1-800-753-0797
(Monday-Friday 8:30am-10pm. Saturday 8:30am-5pm Eastern Time).