Resetting the Cable Modem/Router to factory defaults

There may be occasions when you need to reset your cable modem/router to factory defaults, for example if you have changed the Username and Password and lost the new values. Note that if you reset your device to its factory defaults, you will lose any changes you have made to settings in the device.

You should backup your settings before you do this. Instructions HERE

FACTORY RESET (or "HARD RESET"):

1.  Make sure the power to your unit is ON

2.  Disconnect the Coaxial cable in the back of your modem

Coaxial_cable.jpg

3.  Use a straightened paperclip, tip of a ballpoint pen, or push pin
     In the back of your unit is a RESET hole

Paperclip_for_RESET.jpg

4.  Locate the RESET hole, located in the back of your device.

5.  Push the RESET hole in for 25 seconds, then let go

6. Wait for the unit to reboot, and reconnect.  You will see the lights starting to come back up on the front of the unit

If you saved a copy of your settings configuration, load your backup configuration file now.

 

 

Have more questions? Submit a request

0 Comments

Article is closed for comments.